The Relationship Between Staffing Levels and Consumer Complaints in Nursing Homes

被引：9

作者：

Peterson, Lindsay J. ^{[1
]}

Bowblis, John R. ^{[2
,3
]}

Jester, Dylan J. ^{[1
,4
]}

Hyer, Kathryn ^{[1
]}

机构：

[1] Univ S Florida, Sch Aging Studies, Florida Policy Exchange Ctr Aging, 4202 E Fowler Ave,MHC-1343, Tampa, FL 33620 USA

[2] Miami Univ, Dept Econ, Oxford, OH 45056 USA

[3] Miami Univ, Scripps Gerontol Ctr, Oxford, OH 45056 USA

[4] Univ Calif San Diego, Sch Med, Dept Psychiat, Stein Inst Res Aging, La Jolla, CA USA

来源：

JOURNAL OF AGING & SOCIAL POLICY | 2022年 / 34卷 / 05期

关键词：

Nursing home; consumer complaints; staffing; quality of care; QUALITY-OF-CARE; IMPACT; ASSOCIATION; OUTCOMES;

D O I：

10.1080/08959420.2021.1962173

中图分类号：

R4 [临床医学]; R592 [老年病学];

学科分类号：

1002 ; 100203 ; 100602 ;

摘要：

While research tends to find an association of nurse staffing with quality in nursing homes, few studies examine complaints as a quality measure or account for ancillary staff. This study used federal nursing home complaint data to examine how key explanatory variables including nursing and ancillary staffing were associated with numbers of complaints and the likelihood of receiving a complaint. Results support that nursing home staffing is associated with quality. While direct care staffing was associated with fewer complaints, larger effects were found for social service and activities staffing. Increasing ancillary staffing may be a cost-effective way to reduce complaints.

引用

页码：742 / 754

页数：13

共 30 条

[21] BE-ACTIV: A staff-assisted behavioral intervention for depression in nursing homes [J].

Meeks, Suzanne ;

Looney, Stephen W. ;

van Haitsma, Kimberly ;

Teri, Linda .

GERONTOLOGIST, 2008, 48 (01) :105-114

[22] Treatment fidelity evidence for BE-ACTIV - a behavioral intervention for depression in nursing homes [J].

Meeks, Suzanne ;

Van Haitsma, Kimberly ;

Shryock, S. Kelly .

AGING & MENTAL HEALTH, 2019, 23 (09) :1192-1202

[23] US State Variation in Frequency and Prevalence of Nursing Home Complaints [J].

Peterson, Lindsay J. ;

Bowblis, John R. ;

Jester, Dylan J. ;

Hyer, Kathryn .

JOURNAL OF APPLIED GERONTOLOGY, 2021, 40 (06) :582-589

[24] Dietary Service Staffing Impact Nutritional Quality in Nursing Homes [J].

Smith, Kelly M. ;

Thomas, Kali S. ;

Johnson, Shanthi ;

Meng, Hongdao ;

Hyer, Kathryn .

JOURNAL OF APPLIED GERONTOLOGY, 2019, 38 (05) :639-655

[25] Nursing home consumer complaints and quality of care: A national view [J].

Stevenson, David G. .

MEDICAL CARE RESEARCH AND REVIEW, 2006, 63 (03) :347-368

[26] Nursing home consumer complaints and their potential role in assessing quality of care [J].

Stevenson, DG .

MEDICAL CARE, 2005, 43 (02) :102-111

[27] Association between Traditional Nursing Home Quality Measures and Two Sources of Nursing Home Complaints [J].

Troyer, Jennifer L. ;

Sause, Wendy .

HEALTH SERVICES RESEARCH, 2013, 48 (04) :1256-1278

[28]

U. S. Government Accountability Office, 2011, MOR REL DAT CONS GUI

[29]

U. S. Government Accountability Office, 2015, CMS SHOULD CONT IMPR

[30] The Social Worker in Interdisciplinary Care Planning [J].

Vongxaiburana, Elizabeth ;

Thomas, Kali S. ;

Frahm, Kathryn A. ;

Hyer, Kathryn .

CLINICAL GERONTOLOGIST, 2011, 34 (05) :367-378

← 1 2 3 →