Examining the role of anxiety and social influence in multi-benefits of mobile payment service

被引：159

作者：

Park, JungKun ^{[1
]}

Ahn, Jiseon ^{[2
]}

Thavisay, Toulany ^{[1
]}

Ren, Tianbao ^{[1
]}

机构：

[1] Hanyang Univ, Business Sch, Seoul, South Korea

[2] Taylors Univ, Lakeside Campus, Subang Jaya 47500, Selangor Darul, Malaysia

来源：

JOURNAL OF RETAILING AND CONSUMER SERVICES | 2019年 / 47卷

关键词：

Mobile payment services; Multiple benefits; Technology anxiety; Social influences; Attitude; Intention to use; UNIFIED THEORY; CONSUMER ACCEPTANCE; TECHNOLOGY ANXIETY; PERCEIVED VALUE; MODERATING ROLE; ADOPTION; INFORMATION; INTENTION; RISK; TIME;

D O I：

10.1016/j.jretconser.2018.11.015

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Although there has been a steady increase in the offering and promoting of mobile payment services, a slow uptake in adoption has been reported. This present study proposes a research model, grounded in mental accounting theory, investigating the intention to adopt mobile payment services by emphasizing the role of multiple benefits. A total of 361 valid responses were collected from potential U.S. mobile payment users through an online survey. Structural equation modeling was performed to test hypothesized relationships. Social influence and technology anxiety impacts on multiple benefits of mobile payment services, while the path relationship between technology anxiety, information security, and economic benefit are not significant. Convenience, enjoyment, and economic benefits positively impact attitudes, whereas experiential benefit has a negative impact. Overall, attitudes positively influence the intention to adopt mobile payment services. The findings inform mobile payment service providers about the important role of benefits in determining mobile payment services.

引用

页码：140 / 149

页数：10

共 78 条

[1] Explain the intention to use smartphones for mobile shopping [J].