Application of Tools of Quality Function Deployment and Modified Balanced Scorecard for Optimal Allocation of Pavement Management Resources

Pavement management is a set of tools used to evaluate and maintain pavements so that the pavements can be used safely and effectively over a certain period. Many traditional methods were and are still being used by entities related to pavement management to increase the efficiency of management in decision-making and in coordinating the different activities that have a direct impact on pavement systems. Most of the pavement management entities are driven by optimization models that allow the optimization of a single objective. There is no specific method that focuses on analyzing and prioritizing multiple pavement perspectives in view of financial goals. This paper aims to provide the pavement management sector with a new methodology that prioritizes various pavement perspectives in view of financial perspectives. This prioritization would lead to a better assessment of multiple pavement management goals. The quality function deployment (QFD) and balanced scorecard (BSC) were adopted and modified to achieve the study objectives. Consequently, the outcome of QFD-BSC analysis is studied in the Fishbone Diagram and Cause-Effect Analysis to graphically present how significant factors in four perspectives will lead to better financial goals in the pavement management industry. Prioritization of pavement goals would help better to allocate optimal resources by pavement management professionals.