A performance measurement system for virtual and extended enterprises

Nowadays, enterprises seek to improve their operations and results by collaborating within networks of enterprises. Then, it is necessary to have available a method for monitoring and controlling how both Virtual Enterprises (VE) and Extended Enterprises (EE) are performing. For doing so, an efficient and effective performance measurement system (PMS) should be applied. An extensive literature review was conducted to find out existing feasible PMSs that really covered this field properly. As a result, it was found out that there was not a framework that fully accomplished these tasks, being then developed the one called Performance Measurement System for Extended and Virtual Enterprises (PMS-EVE). The PMS-EVE framework is built on the concepts of trust and equity to be present within the relationships among the different components of the VE/EE.