Domain expert user development: The SmartGov approach

SmartGov project funded by the European Union is a knowledge-based platform that assists pubic-sector employees with suitable expertise to generate online transaction devices by simplifying service development, maintenance, and integration with installed information technology systems. The project delivers intelligent e-forms development and maintenance environment and associated framework for e-government services. SmartGov address various problems faced by the stakeholders while implementing e-services such as limited view of domain experts, lost information, complexity of creating e-forms, and inadequate access. In a SmartGov approach, the implicit knowledge is made explicit in the form of documentation and data validation rules. The central concept of SmartGov is the transaction service element (TSE) that contain metadata and domain knowledge.