Determining quality of business-to-business relationships: A study of Indian IT-enabled service providers

被引：24

作者：

Lahiri, Somnath ^{[1
]}

Kedia, Ben L. ^{[2
]}

机构：

[1] Illinois State Univ, Dept Management & Quantitat Methods, Coll Business 232, Normal, IL 61790 USA

[2] Univ Memphis, Robert Wang Ctr Int Business Educ & Res, Memphis, TN 38152 USA

来源：

EUROPEAN MANAGEMENT JOURNAL | 2011年 / 29卷 / 01期

关键词：

IT-enabled services; Global sourcing; Relationship quality; Providers; India; STRATEGY RESEARCH; MANAGEMENT; PERFORMANCE; EMBEDDEDNESS; UNCERTAINTY; FRAMEWORK; DYNAMICS;

D O I：

10.1016/j.emj.2010.08.003

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

What factors determine quality of inter-firm relationships involving cross-border sourcing of information-technology enabled services (ITES)? This paper addresses this heretofore underexamined question by drawing on the relationship-focused and global sourcing literature and employing a multi-method research technique. Analysis of qualitative and quantitative data collected from the top executives of Indian ITES industry suggest that perceptual evaluation of (i) three intangible firm assets (employee, organization, and management-related), and (ii) recent firm performance positively impact relationship quality. Based on the empirical findings we discuss implications for theory and practice and provide directions for future research. (C) 2010 Elsevier Ltd. All rights reserved.

引用

页码：11 / 24

页数：14

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