Reluctant employees and felt stress: The moderating impact of manager decisiveness

被引：37

作者：

Mulki, Jay Prakash ^{[1
]}

Jaramillo, Fernando ^{[2
]}

Malhotra, Shavin ^{[3
]}

Locander, William B. ^{[4
]}

机构：

[1] Northeastern Univ, Coll Business Adm, Boston, MA 02115 USA

[2] Univ Texas Arlington, Coll Business, Arlington, TX USA

[3] Ryerson Univ, Ted Rogers Sch Management, Toronto, ON M5G 2C5, Canada

[4] Loyola Univ, Coll Business, New Orleans, LA 70118 USA

来源：

JOURNAL OF BUSINESS RESEARCH | 2012年 / 65卷 / 01期

关键词：

Resistance to change; Manager's decisiveness; Felt stress; Turnover intention; STRUCTURAL EQUATION MODELS; ORGANIZATIONAL-CHANGE; JOB-SATISFACTION; RESISTANCE; WORK; PERFORMANCE; TURNOVER; INDECISIVENESS; CONSEQUENCES; ANTECEDENTS;

D O I：

10.1016/j.jbusres.2011.01.019

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Job stress is an integral part of the organizational landscape and particularly severe in the sales profession. A host of studies have looked at felt stress, its antecedents, and consequences. This research examines how employee resistance to change and a manager's decisiveness affect the salesperson's felt stress and turnover intentions. This study shows that the salesperson's resistance to change is positively associated with felt stress. Study results also show that the impact of an employee's resistance to change on felt stress is moderated by a manager's decisiveness. Model hypotheses are tested with responses from 255 bank salespeople in India. (C) 2011 Elsevier Inc. All rights reserved.

引用

页码：77 / 83

页数：7

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