Quality management practice in higher education - What quality are we actually enhancing?

被引:72
作者
Becket, Nina [1 ]
Brookes, Maureen [2 ]
机构
[1] Oxford Brookes Univ, Higher Educ Acad, Hospitality Leisure Sport & Tourism Network, Oxford OX33 1HX, England
[2] Oxford Brookes Univ, Dept Hospitality Leisure & Tourism, Oxford OX3 0BP, England
关键词
quality; management; quality management models; HE;
D O I
10.3794/johlste.71.174
中图分类号
G40 [教育学];
学科分类号
040101 ; 120403 ;
摘要
There is still no consensus on how best to measure and manage quality within higher education institutions (HEIs). Thus a variety of approaches have been adopted. This paper presents a review of current quality management practices within HEIs. The review identifies a reliance on industrial models. These are applied with only partial success and identified limitations suggest a need for refinement, particularly in relation to the centrality of student learning within HE.
引用
收藏
页码:40 / 54
页数:15
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