Using MCDA to evaluate the performance of the logistics process in public hospitals: the case of a Brazilian teaching hospital

被引：29
作者：
Longaray, Andre [1 ]
Ensslin, Leonardo [2 ]
Ensslin, Sandra [3 ]
Alves, Glaucia [4 ]
Dutra, Ademar [2 ]
Munhoz, Paulo [5 ]
机构：
[1] Univ Fed Rio Grande FURG, ICEAC, Rio Grande, RS, Brazil
[2] Univ Sul Santa Catarina UNISUL, Programa Posgrad Adm, Tubarao, Brazil
[3] Univ Fed Santa Catarina, Programa Posgrad Contabilidade, Florianopolis, SC, Brazil
[4] Univ Fed Pelotas, Programa Posgrad Adm, Pelotas, Brazil
[5] Univ Fed Rio Grande FURG, ICHI, Rio Grande, RS, Brazil
来源：
INTERNATIONAL TRANSACTIONS IN OPERATIONAL RESEARCH | 2018年 / 25卷 / 01期
关键词：
hospitals; multiple criteria decision analysis; health services; logistics; MULTICRITERIA DECISION-MAKING; HEALTH-CARE; SUPPORT-SYSTEMS; REASONING MAPS; MANAGEMENT; AID; EFFICIENCY; MODEL; DEA;
D O I：
10.1111/itor.12387
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
The increasing complexity of hospital management indicates a greater need for scientific instruments that underlie the performance evaluations of the organizational processes in this sector. From this perspective, this work evaluates the performance of the main activities of the internal logistics process of a Brazilian public teaching hospital's supply chain. To this end, a multicriteria decision analysis approach is used as an instrument of intervention. The multicriteria model constructed serves as a decision support system to aid decision makers, allowing managers to measure logistics performance in the hospital context and to visualize the performance profile of the main logistics activities, enabling the identification of activities requiring greater attention and improvement.
引用
收藏
页码：133 / 156
页数：24
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