Supply management practices and performance in the Canadian hospitality industry

被引:37
作者
Fantazy, Kamel A. [1 ]
Kumar, Vinod [1 ]
Kumar, Uma [1 ]
机构
[1] Carleton Univ, Sprott Sch Business, Ottawa, ON K1S 5B6, Canada
关键词
Supply management; Purchasing strategy; Performance; Hospitality; Service; CHAIN MANAGEMENT; COMMUNICATION; STRATEGY; QUALITY; SERVICE; FIRM;
D O I
10.1016/j.ijhm.2010.02.001
中图分类号
F [经济];
学科分类号
02 ;
摘要
As the competition to gain customers becomes more intense, the hospitality industry has faced increasing pressure to find new approaches to create and deliver value to customers through supply chain management (SCM) practices. Over the past decade there has been a growing realization of the important contribution that purchasing and supply management can have on an organization's performance. This paper addresses SCM practices, with an emphasis on strategic purchasing (SP), in one sector of the Canadian hospitality industry. Using data collected from 105 Canadian hotels, this study tested seven hypotheses of the impact of SP on SCM practices and verified the impact on the hotel's performance. All of the hypothesized relationships were supported. The results indicate that SP is positively related to the relationship with the supplier (SR), communication (COM), service quality (SQ.), financial performance (FINP), and customer satisfaction performance (CUSP). The managerial and research implications of these findings are discussed in the paper. (C) 2010 Elsevier Ltd. All rights reserved.
引用
收藏
页码:685 / 693
页数:9
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