FACTORS INFLUENCING THE BEHAVIORAL INTENTION TO USE FOOD DELIVERY APPS

被引：84

作者：

Lee, Eun-Yong ^{[1
]}

Lee, Soo-Bum ^{[2
]}

Jeon, Yu Jung Jennifer ^{[3
]}

机构：

[1] Kyung Hee Cyber Univ, Dept Hotel Management, Seoul, South Korea

[2] Kyung Hee Univ, Coll Hotel & Tourism Management, Seoul, South Korea

[3] Far East Univ, Dept Hotel & Tourism Management, 76-32 Daehak Gil, Chungcheongbuk Do 27601, Taiwan

来源：

SOCIAL BEHAVIOR AND PERSONALITY | 2017年 / 45卷 / 09期

关键词：

technology acceptance; app use; perceived usefulness; perceived ease of use; system quality; design quality; user-generated information; firm-generated information; ACCEPTANCE; TAM; REVIEWS; MARKETPLACES; EXTENSION; ADOPTION; QUALITY; IMPACT; TRUST; PRICE;

D O I：

10.2224/sbp.6185

中图分类号：

B84 [心理学];

学科分类号：

04 ; 0402 ;

摘要：

We examined the relationships between the determinants that affect customers' use of food delivery apps. Using an extended technology acceptance model, we explored consumers' experiences in purchasing delivery food through mobile apps. We distributed a self-administered questionnaire online and used structural equation modeling to test the hypotheses. We found that user-generated information, firm-generated information, and system quality had a significant effect on perceived usefulness. In addition, system quality and design quality strongly influenced the perceived ease of use, which improved perceived usefulness, and in turn, perceived usefulness and perceived ease of use affected attitude toward the use of mobile apps. Practical implications for the food service industry are discussed.

引用

页码：1461 / 1473

页数：13

共 50 条

[21] Understanding the factors influencing the continuous usage intention of healthcare apps: analysing the moderating impact of psychological distance and health consciousness
Yadav, Rambalak
Chatterjee, Satakshi
Giri, Arunangshu
BEHAVIOUR & INFORMATION TECHNOLOGY, 2025, 44 (04) : 694 - 712
[22] Factors influencing the behavioral intention to use contactless financial services in the banking industry: An application and extension of UTAUT model
Chen, Lu
Jia, Jing
Wu, Chengzhen
FRONTIERS IN PSYCHOLOGY, 2023, 14
[23] Factors influencing behavioral intention to use facial recognition payment in the restaurant industry: a comparative analysis of China and Malaysia
Yu, Teng
Teoh, Ai Ping
Liao, Junyun
Wang, Chengliang
JOURNAL OF TRAVEL & TOURISM MARKETING, 2025, 42 (02) : 222 - 247
[24] An International Survey of the Factors Influencing the Intention to use Open Government
Jurisch, Marlen C.
Kautz, Markus
Wolf, Petra
Krcmar, Helmut
2015 48TH HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES (HICSS), 2015, : 2188 - 2198
[25] Understanding Consumers' Acceptance Intention to Use Mobile Food Delivery Applications through an Extended Technology Acceptance Model
An, Soyoung
Eck, Thomas
Yim, Huirang
SUSTAINABILITY, 2023, 15 (01)
[26] Factors influencing intention of mobile application use
Kang, Seok
INTERNATIONAL JOURNAL OF MOBILE COMMUNICATIONS, 2014, 12 (04) : 360 - 379
[27] Factors influencing trust and behavioral intention to use Airbnb service innovation in three ASEAN countries
Chua, Evelyn Lim
Chiu, Jason Lim
Chiu, Candy Lim
ASIA PACIFIC JOURNAL OF INNOVATION AND ENTREPRENEURSHIP, 2020, 14 (02) : 175 - 188
[28] Factors Impacting Behavioral Intention of Users to Adopt IoT In India: From Security and Privacy Perspective
Chatterjee, Sheshadri
INTERNATIONAL JOURNAL OF INFORMATION SECURITY AND PRIVACY, 2020, 14 (04) : 92 - 112
[29] Factors influencing graduate students' behavioral intention to use Google Classroom: Case study-mixed methods research
Alotumi, Mohialdeen
EDUCATION AND INFORMATION TECHNOLOGIES, 2022, 27 (07) : 10035 - 10063
[30] The Effect of the Intrinsic Quality of UI of Mobile Apps on the Behavioral Intention to Use the Apps
Jung, Wonjin
ADVANCES IN COMPUTER SCIENCE AND UBIQUITOUS COMPUTING, 2018, 474 : 253 - 257

← 1 2 3 4 5 →