Framework for evaluation and selection of the software packages: A hybrid knowledge based system approach

被引:72
作者
Jadhav, Anil S. [1 ]
Sonar, Rajendra M. [2 ]
机构
[1] Sinhgad Inst Management, Dept Comp, Pune 411041, Maharashtra, India
[2] Indian Inst Technol, Shailesh J Mehta Sch Management, Bombay 400076, Maharashtra, India
关键词
Software evaluation; Software selection; Knowledge based system; SIMULATION SOFTWARE; EXPERT-SYSTEM; CRITERIA; QUALITY;
D O I
10.1016/j.jss.2011.03.034
中图分类号
TP31 [计算机软件];
学科分类号
081202 ; 0835 ;
摘要
Evaluation and selection of the software packages is complicated and time consuming decision making process. Selection of inappropriate software package can turn out to be costly and adversely affects business processes and functioning of the organization. In this paper we describe (i) generic methodology for software selection, (ii) software evaluation criteria, and (iii) hybrid knowledge based system (HKBS) approach to assist decision makers in evaluation and selection of the software packages. The proposed HKBS approach employs an integrated rule based and case based reasoning techniques. Rule based reasoning is used to capture user needs of the software package and formulate a problem case. Case based reasoning is used to retrieve and compare candidate software packages with the user needs of the package. This paper also evaluates and compares HKBS approach with the widely used existing software evaluation techniques such as analytic hierarchy process (AHP) and weighted scoring method (WSM). (C) 2011 Elsevier Inc. All rights reserved.
引用
收藏
页码:1394 / 1407
页数:14
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