CBR and PLM applied to diagnosis and technical support during problem solving in the Continuous Improvement Process of manufacturing plants

Currently many multinational companies have manufacturing plants with similar processes, but they suffer from barriers to share knowledge. Knowledge Management (KM) techniques may help to capture and reuse knowledge generated during processes execution. Literature shows Case-Based Reasoning (CBR) as a technique for implementing KM, and Product Lifecycle Management Systems (PLM) as the main data repository of Product-Processes-Resources data. This paper proposes a Continuous Improvement Process (CIP) approach to facilitate the capture and reuse of knowledge, integrating CBR and PLM technologies. It aims supporting production technicians during the resolution of manufacturing daily problems directly at shop floor level. (C) 2017 The Authors. Published by Elsevier B.V. Peer -review under responsibility of the scientific committee of the Manufacturing Engineering Society International Conference 2017.