Quality reference service: A preliminary case study

被引：13

作者：

Stalker, JC

Murfin, ME

机构：

[1] Information Services Department, Ohio State Univ. Libraries, Columbus, OH 43210

来源：

JOURNAL OF ACADEMIC LIBRARIANSHIP | 1996年 / 22卷 / 06期

关键词：

D O I：

10.1016/S0099-1333(96)90002-6

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

A general reference department achieved a high score on the Wisconsin-Ohio Reference Evaluation Program. Intensive use of electronic resources, a good reference collection, good architecture, administrative support, and, most importantly, adequate time provided by the consultation model contributed, in this case, to high-quality service.

引用

页码：423 / 429

页数：7

共 13 条

[1] *AM LIB ASS, 1995, REF ASS MAN
[2] BUNGE CA, 1987, RQ, V27, P15
[3] BUNGE CA, 1991, ALLERTON PA, V32, P59
[4] DYSON LS, 1992, PUBLIC LIB, V31, P284
[5] GERS R, 1985, LIBR J, V110, P32
[6] Gray C. M., 1995, Journal of Library Administration, V20, P25, DOI 10.1300/J111v20n03_03
[7] Herman Douglas, 1994, REFERENCE SERVICES R, V22, P17
[8] Massey-Burzio V., 1993, RETHINKING REFERENCE, P43
[9] MASSEYBURZIO V, 1992, J ACAD LIBR, V18, P276
[10] MURFIN M, 1984, REFERENCE LIB, V11, P175

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