Service Management E-learning Model

被引：0

作者：

Dobrov, Gleb A. ^{[1
]}

机构：

[1] Natl Res Univ Higher Sch Econ, Sch Comp Engn, Moscow, Russia

来源：

PROCEEDINGS OF THE 2017 INTERNATIONAL CONFERENCE QUALITY MANAGEMENT,TRANSPORT AND INFORMATION SECURITY, INFORMATION TECHNOLOGIES (IT&QM&IS) | 2017年

关键词：

E-learning; IT services; ITSM; ITIL; IT processes; didactic services; training system; IDEF0; IDEF3;

D O I：

暂无

中图分类号：

TP39 [计算机的应用];

学科分类号：

081203 ; 0835 ;

摘要：

the object of research is the electronic educational environment of the university. The purpose of this paper is to present electronic-educational environment of the university in the form of services. The term service is embedded notion of service to the business or service that measured by business indicators. Result of the work a reasoned catalog of services electronically University educational environment that can be used as a guide for the project of such environment in different educational institutions.

引用

页码：658 / 661

页数：4