A New Approach to Integrate Resilience Engineering and Business Process Re-engineering Design

This paper presents an integrated optimization approach based on resilience engineering (RE) and business process re-engineering (BPR) in an oil company. The previous studies do not consider the impact of BPR on RE that is quite important for complex systems. A new standard questionnaire by respecting the traditional questionnaire of RE, adding new questions and respecting BPR concept is designed and completed by a an oil company. These questions are firstly verified and validated by experts and by statistical methods. Then, the best fuzzy data envelopment analysis model is selected based on p-value. A sensitivity analysis is used to identify the most influential factors. Validation and verification of the proposed model is examined by deterministic and stochastic DEA methods. Finally, the weight of each factor is calculated. The result of this study helps the decision makers to have a perfect understanding of integrated performance and interaction of BPR and RE.