The Impact of Instant Messaging Tools on Knowledge Management and Team Performance

被引：0
作者：
Ou, Carol X. J. [1 ]
Leung, Darren W. L. [2 ]
Davison, Robert M. [3 ]
机构：
[1] Tilburg Univ, Dept Informat Management, Tilburg, Netherlands
[2] Hong Kong Polytech Univ, Dept Comp, Hong Kong, Peoples R China
[3] City Univ Hong Kong, Dept Informat Syst, Hong Kong, Peoples R China
来源：
RESEARCHING THE FUTURE IN INFORMATION SYSTEMS | 2011年 / 356卷
关键词：
Instant messaging (IM); computer-mediated communication (CMC); knowledge transfer; knowledge generation; work performance; SOCIAL NETWORK; WEAK TIES; INFORMATION; EFFICACY; STRENGTH; TRUST;
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Instant messaging (IM) has become increasingly popular as a form of social communication. However, the adoption of IM in the workplace remains controversial due to the challenges associated with quantifying organizational benefits. In this study, we evaluate the effects of using IM tools on facilitating knowledge transfer and knowledge generation at work, and their subsequent influence on work performance. The proposed model is validated by a survey of work professionals at a small company with the support of a social networking diagram. Implications and conclusions are discussed.
引用
收藏
页码：131 / +
页数：4
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