Service employees' fit, work-family conflict, and work engagement

被引：41

作者：

Karatepe, Osman M. ^{[1
]}

Karadas, Georgiana ^{[2
]}

机构：

[1] Eastern Mediterranean Univ, Fac Tourism, Mkt, TRNC, Via Mersin 10, Gazimagusa, Turkey

[2] Eastern Mediterranean Univ, Fac Tourism, TRNC, Via Mersin 10, Gazimagusa, Turkey

来源：

JOURNAL OF SERVICES MARKETING | 2016年 / 30卷 / 05期

关键词：

Work engagement; Romania; Work-family conflict; Life satisfaction; Person-job fit; PERSON-ORGANIZATION FIT; MEDIATING ROLE; JOB DEMANDS; SUPERVISOR SUPPORT; LIFE SATISFACTION; HOME INTERFERENCE; LEADERSHIP-STYLE; ROLE STRESSORS; TO-FAMILY; RESOURCES;

D O I：

10.1108/JSM-02-2015-0066

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Purpose - Using person-job fit, congruence and conservation of resources theories as the theoretical underpinnings, the purpose of this study is to propose and test a research model that investigates work-family conflict and family-work conflict as mediators of the impact of person-job fit on work engagement. The model also examines the mediating role of work engagement in the relationship between conflicts in the work-family interface and life satisfaction. Design/methodology/approach - Data gathered from frontline hotel employees two weeks apart in three waves in Romania were utilized to assess the abovementioned relationships via structural equation modeling. Findings - Two directions of conflict act as partial mediators between person-job fit and work engagement. Work engagement fully mediates the relationship between work-family conflict and life satisfaction, while it functions as a partial mediator of the effect of family-work conflict on life satisfaction. Originality/value - This paper contributes to current knowledge by investigating the interrelationships of person-job fit, two directions of conflict, work engagement and life satisfaction.

引用

页码：554 / 566

页数：13

共 50 条

[21] Work-family conflict and synergy among Hispanics [J].

Beutell, Nicholas J. ;

Schneer, Joy A. .

JOURNAL OF MANAGERIAL PSYCHOLOGY, 2014, 29 (06) :705-735

[22] Work-Family Conflict and Primary and Secondary School Principals' Work Engagement: A Moderated Mediation Model [J].

Yang, Zhongping ;

Qi, Shisan ;

Zeng, Lianping ;

Han, Xiaohong ;

Pan, Yun .

FRONTIERS IN PSYCHOLOGY, 2021, 11

[23] Work-Family Conflict and Well-Being in University Employees [J].

Winefield, Helen R. ;

Boyd, Carolyn ;

Winefield, Anthony H. .

JOURNAL OF PSYCHOLOGY, 2014, 148 (06) :683-697

[24] How work design characteristics affect service employees' work-family conflicts [J].

Wang, Edward S. T. ;

Lin, Chia-Ling .

SERVICE INDUSTRIES JOURNAL, 2018, 38 (13-14) :925-947

[25] A Meta-Analysis of Work-Family Conflict and Social Support [J].

French, Kimberly A. ;

Dumani, Soner ;

Allen, Tammy D. ;

Shockley, Kristen M. .

PSYCHOLOGICAL BULLETIN, 2018, 144 (03) :284-314

[26] How do proactive employees reduce work-family conflict? Examining the influence of flexible work arrangements [J].

Hsu, Yu-Shan ;

Chen, Yu-Ping ;

Shaffer, Margaret A. .

PERSONNEL REVIEW, 2024, 53 (09) :2332-2355

[27] Supportive work-family environments: implications for work-family conflict and well-being [J].

Fiksenbaum, Lisa Michelle .

INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT, 2014, 25 (05) :653-672

[28] Work-Family Conflict Among Employees and the Self-Employed Across Europe [J].

Annink, Anne ;

den Dulk, Laura ;

Steijn, Bram .

SOCIAL INDICATORS RESEARCH, 2016, 126 (02) :571-593

[29] A dual-path model of work-family conflict and hospitality employees' job and life satisfaction [J].

Yang, Huan ;

Zhao, Xinyuan ;

Ma, Emily .

JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT, 2024, 58 :154-163

[30] Work-family conflict and individual consequences [J].

Zhang, Mian ;

Griffeth, Rodger W. ;

Fried, David D. .

JOURNAL OF MANAGERIAL PSYCHOLOGY, 2012, 27 (07) :696-713

← 1 2 3 4 5 →