Psychological strain and emotional labor among police-officers: A diary study

被引：77

作者：

van Gelderen, Benjamin

Heuven, Ellen ^{[1
]}

van Veldhoven, Marc ^{[2
]}

Zeelenberg, Marcel ^{[2
]}

Croon, Marcel ^{[2
]}

机构：

[1] Univ Utrecht, Dept Social & Organizat Psychol, NL-3508 TC Utrecht, Netherlands

[2] Tilburg Univ, Fac Social & Behav Sci, Tilburg, Netherlands

来源：

JOURNAL OF VOCATIONAL BEHAVIOR | 2007年 / 71卷 / 03期

关键词：

COR theory; emotional dissonance; emotional labor; police officers; psychological strain;

D O I：

10.1016/j.jvb.2007.09.001

中图分类号：

B849 [应用心理学];

学科分类号：

040203 ;

摘要：

The authors examined the relationship between psychological strain, emotional dissonance and emotional job demands during a working day of 65 Dutch (military) police officers, using a 5-day diary design. We hypothesized that emotional dissonance partly mediated the relationship between psychological strain at the start and at the end of a work shift. We also tested the mediating role of emotional dissonance between emotional job demands and psychological strain at the end of a work shift. Results of structural equation modeling analyses showed that psychological strain at the start of a work shift had a positive effect on the experience of emotional dissonance and psychological strain at the end of a work shift. Emotional dissonance partly mediated the relationship between psychological strain at the start and psychological strain at the end of a work shift. Results are discussed in light of conservation of resources theory (Hobfoll, S. E. (1988). The ecology of stress. New York: Hemisphere Publishing Corporation). (c) 2007 Elsevier Inc. All rights reserved.

引用

页码：446 / 459

页数：14

共 43 条

[1]

[Anonymous], AMOS USERS GUIDE VER

[2]

[Anonymous], EUROPEAN J WORK ORG, DOI DOI 10.1080/13594320344000039

[3]

[Anonymous], 1983, MANAGED HEART

[4] EMOTIONAL LABOR IN SERVICE ROLES - THE INFLUENCE OF IDENTITY [J].