Towards Modeling of Information Processing Within Business-Processes of Service-Providing Organizations

被引:0
作者
Kovalchuk, Sergey, V [1 ]
Funkner, Anastasia A. [1 ]
Balabaeva, Ksenia Y. [1 ]
Derevitskii, Ilya, V [1 ]
Fonin, Vladimir V. [2 ]
Bukhanov, Nikita, V [1 ,3 ]
机构
[1] ITMO Univ, St Petersburg, Russia
[2] PMT Online, Moscow, Russia
[3] LLC GazpromNeft STC, St Petersburg, Russia
来源
COMPUTATIONAL SCIENCE - ICCS 2020, PT I | 2020年 / 12137卷
关键词
Business process; Information processing; Information system; Complex network;
D O I
10.1007/978-3-030-50371-0_49
中图分类号
TP39 [计算机的应用];
学科分类号
081203 ; 0835 ;
摘要
The paper presents an ongoing research project aimed towards the development of an approach to modeling of information spreading in complex organizations during providing service to customers and performing domain-specific business processes (BP). The approach is based on the idea of information spreading modeling and includes the view of this process in three main levels (physical, informational, and technical). The multi-layer view enables the integration and automation of obtained models in order to resolve domain-specific tasks of BP understanding, optimization, and extension. Two domain-specific case studies from healthcare and HR-management were considered within the approach proposing a way to resolve existing problems.
引用
收藏
页码:667 / 675
页数:9
相关论文
共 17 条
[1]  
Amarilli F., 2017, 38 INT C INF SYST IC, P1
[2]  
Boccara N, 2010, GRAD TEXTS PHYS, P1, DOI 10.1007/978-1-4419-6562-2
[3]   Business process control-flow complexity: Metric, evaluation, and validation [J].
Cardoso, Jorge .
INTERNATIONAL JOURNAL OF WEB SERVICES RESEARCH, 2008, 5 (02) :49-76
[4]   The DeLone and McLean model of information systems success: a ten-year update [J].
DeLone, WH ;
McLean, ER .
JOURNAL OF MANAGEMENT INFORMATION SYSTEMS, 2003, 19 (04) :9-30
[5]   Personalized Assistance for Patients with Chronic Diseases Through Multi-Level Distributed Healthcare Process Assessment [J].
Elkhovskaya, Liubov ;
Kabyshev, Maxim ;
Funkner, Anastasia ;
Balakhontceva, Marina ;
Fonin, Vladimir ;
Kovalchuk, Sergey .
PHEALTH 2019, 2019, 261 :309-312
[6]   Motif identification in vital signs of chronic patients [J].
Funkner, Anastasia A. ;
Zvartau, Nadezhda E. ;
Kovalchuk, Sergey, V .
8TH INTERNATIONAL YOUNG SCIENTISTS CONFERENCE ON COMPUTATIONAL SCIENCE, YSC2019, 2019, 156 :105-113
[7]   An entropy-based uncertainty measure of process models [J].
Jung, Jae-Yoon ;
Chin, Chang-Ho ;
Cardoso, Jorge .
INFORMATION PROCESSING LETTERS, 2011, 111 (03) :135-141
[8]   Hierarchical Performance Analysis for Process Mining [J].
Leemans, Maikel ;
van der Aalst, Wil M. P. ;
van den Brand, Mark G. J. .
PROCEEDINGS OF THE 2018 INTERNATIONAL CONFERENCE ON SOFTWARE AND SYSTEM PROCESS (ICSSP 2018), 2018, :96-105
[9]  
Mendling J, 2007, LECT NOTES COMPUT SC, V4714, P48
[10]   Challenges of smart business process management: An introduction to the special issue [J].
Mendling, Jan ;
Baesens, Bart ;
Bernstein, Abraham ;
Fellmann, Michael .
DECISION SUPPORT SYSTEMS, 2017, 100 :1-5