Toward a Measurement Based E-Government Portals' Benchmarking Framework

被引：3

作者：

Fath-Allah, Abdoullah ^{[1
]}

Cheikhi, Laila ^{[1
]}

Al-Qutaish, Rafa E. ^{[2
]}

Idri, Ali ^{[1
]}

机构：

[1] ENSIAS Univ Mohammed V, Dept Comp Sci, Rabat, Morocco

[2] Univ Quebec, Dept Software Engn & IT, Ecole Technol Super, Ste Foy, PQ G1V 2M3, Canada

来源：

PROCEEDINGS OF THE MEDITERRANEAN CONFERENCE ON INFORMATION & COMMUNICATION TECHNOLOGIES 2015 (MEDCT 2015), VOL 2 | 2016年 / 381卷

关键词：

E-government; Portal; Best practice; Benchmarking framework; Benchmark;

D O I：

10.1007/978-3-319-30298-0_17

中图分类号：

TM [电工技术]; TN [电子技术、通信技术];

学科分类号：

0808 ; 0809 ;

摘要：

E-government benchmarking is the process of classifying e-government according to agreed best practices or standards. It can help agencies enhance their portals' quality by identifying the missing best practices, and providing guidelines to implement them. The aim of this paper is to introduce a benchmarking framework for e-government portals based on measurement of best practices. We have first identified and presented two examples of the benchmarking frameworks available in the literature. Based on the comparison conducted, the findings show that although the benchmarking frameworks are serving their intended purposes, they still suffer from some limitations. The paper also highlights how the new framework differs from the other frameworks and overcomes their limitations.

引用

页码：161 / 169

页数：9

共 17 条

[1] [Anonymous], 2007, GLOBAL E GOVT
[2] [Anonymous], E GOV BEST PRACT PER
[3] [Anonymous], COMP INN E GOV PRACT
[4] Capgemini, 2009, EGOVERNMENT BENCHM
[5] E. Commission, 2010, 9 BENCHM MEAS REP PR
[6] E. Commission, 2013, PUBL SERV ONL DIG DE
[7] Fath-Allah Abdoullah, 2014, Electronic Government, V11, P101, DOI 10.1504/EG.2014.063316
[8] Ghinea G.Weerakkody., 2004, Electronic Journal of e-Government, V2, P105
[9] HUNTER D., 2001, E-Government Leadership, Rhetoric vs Reality-Closing the Gap
[10] Janssen M, 2010, LECT NOTES COMPUT SC, V6228, P156, DOI 10.1007/978-3-642-14799-9_14

← 1 2 →