Information systems development as emergent socio-technical change:: a practice approach

被引：91

作者：

Luna-Reyes, LF

Zhang, J

Gil-García, JR

Cresswell, AM

机构：

[1] Univ Americas Puebla, Sch Business, Cholula 72820, Puebla, Mexico

[2] Clark Univ, Grad Sch Management, Worcester, MA 01610 USA

[3] SUNY Albany, Ctr Technol Govt, Albany, NY USA

来源：

EUROPEAN JOURNAL OF INFORMATION SYSTEMS | 2005年 / 14卷 / 01期

基金：

美国国家科学基金会;

关键词：

socio-technical systems; process models; practice approaches; information systems development; organizational change;

D O I：

10.1057/palgrave.ejis.3000524

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Many information systems development (ISD) initiatives fail to deliver the expected benefits. An important percentage of these are the result of social and organizational factors, not simply technical failures. This paper explores the dynamics of these social and organizational factors to better understand the causes of success and failure. Based on data from a detailed case analysis of an ISD project, the paper depicts the ISD process as an emergent and dynamic one, characterized by continuous local adaptations. The paper ends with a proposal of a feedback-rich framework, based on a practice view of sociotechnical change that offers theoretical insights and practical heuristics to system developers and project managers.

引用

页码：93 / 105

页数：13

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