Exchanging Social Support Online: A Longitudinal Social Network Analysis of Irritable Bowel Syndrome Patients' Interactions on a Health Forum

被引：23

作者：

Yang, Fan ^{[1
]}

Zhong, Bu ^{[2
]}

Kumar, Akhil ^{[3
]}

Chow, Sy-Miin ^{[4
]}

Ouyang, Ann ^{[5
]}

机构：

[1] SUNY Albany, Dept Commun, 1400 Washington Ave, Albany, NY 12222 USA

[2] Penn State Univ, Journalism, Donald P Bellisario Coll Commun, University Pk, PA 16802 USA

[3] Penn State Univ, Informat Syst, Smeal Coll Business, University Pk, PA 16802 USA

[4] Penn State Univ, Dept Human Dev & Family Studies, University Pk, PA 16802 USA

[5] Penn State Univ, Coll Med & Penn State Hlth, Dept Gastroenterol & Hepatol, Hershey, PA USA

来源：

JOURNALISM & MASS COMMUNICATION QUARTERLY | 2018年 / 95卷 / 04期

基金：

美国国家科学基金会;

关键词：

social support; IBS; social network analysis; sentiment analysis; health care; SELF-DISCLOSURE; COMMUNICATION; INTERNET; WOMEN; INFORMATION; MOTIVATIONS; RECIPROCITY; PREVALENCE; CENTRALITY; APPRAISAL;

D O I：

10.1177/1077699017729815

中图分类号：

G2 [信息与知识传播];

学科分类号：

05 ; 0503 ;

摘要：

Longitudinal social network analyses were conducted to examine social support exchange among patients with irritable bowel syndrome (IBS) on an online health forum. The analyses of 90,965 messages posted by 9,369 patients from 2008 to 2012 suggest that both receiving and offering support significantly encourage continuous social support exchange. Patients, however, were less likely to offer further social support when they kept reciprocating support only with certain individuals on the forum. Sentiment analysis indicates that self-disclosing one's emotions during support seeking serves as a significant predictor for the amount of social support the support-seeker could obtain. Theoretical and practical implications are discussed.

引用

页码：1033 / 1057

页数：25

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