Green Service: Construct Development and Measurement Validation

被引:53
作者
Chan, Ting-Yan [1 ]
Wong, Christina W. Y. [2 ]
Lai, Kee-Hung [3 ]
Lun, Venus Y. H. [3 ]
Chi To Ng [3 ]
Ngai, Eric W. T. [1 ]
机构
[1] Hong Kong Polytech Univ, Dept Management & Mkt, Kowloon, Hong Kong, Peoples R China
[2] Hong Kong Polytech Univ, Inst Text & Clothing, Business Div, Kowloon, Hong Kong, Peoples R China
[3] Hong Kong Polytech Univ, Dept Logist & Maritime Studies, Kowloon, Hong Kong, Peoples R China
关键词
green service practices; environmental management; empirical; research methodology; multi-method research design; CORPORATE SOCIAL-RESPONSIBILITY; SUPPLY-CHAIN MANAGEMENT; RESOURCE-BASED VIEW; COMMON METHOD VARIANCE; ENVIRONMENTAL-MANAGEMENT; MODERATING ROLE; OPERATIONS; PERFORMANCE; STRATEGIES; INDUSTRY;
D O I
10.1111/poms.12407
中图分类号
T [工业技术];
学科分类号
08 ;
摘要
Facing the growing concern of environmental impact, green service (GS) has emerged as an important research topic in production and operations management. However, empirical research on GS is hindered by the lack of theoretically developed and empirically validated measurement scales covering various practices in service operations of a supply chain. GS indicates the strategic orientation of firms in developing a combination of practices and routines to reduce environmental impact in service operations that span from product development to servicing customers. Grounded in the natural resource-based view (NRBV), this study conceptualizes GS from the supply chain perspective and in the consumer-product context to develop a GS measurement model. Collecting secondary and primary data in both qualitative and quantitative forms, this study reports the development of GS multi-item measurement scales using a multi-method research design that combines interviews, content analysis, and mass survey. GS is operationalized as a multi-dimensional construct reflecting three complementary dimensions, namely pollution prevention-, product-, and long-term development-oriented GS practices, where each of them comprises three sub-dimensions, resulting in a total of 34 measurement items. The empirically validated scales can be used to advance theory and practices of GS, while providing a useful reference for firms to evaluate their GS efforts, and identify areas for improvement.
引用
收藏
页码:432 / 457
页数:26
相关论文
共 50 条
[41]   Performance measurement for green supply chain management [J].
Hervani, Aref A. ;
Helms, Marilyn M. ;
Sarkis, Joseph .
BENCHMARKING-AN INTERNATIONAL JOURNAL, 2005, 12 (04) :330-353
[42]   The influence of a "green" loyalty program on service encounter satisfaction [J].
Liu, Stephanie Q. ;
Mattila, Anna S. .
JOURNAL OF SERVICES MARKETING, 2016, 30 (06) :576-585
[43]   Towards Green Growth Capability Development: A Knowledge-Based Perspective [J].
Baranova, Polina ;
Waheed, Hassam ;
Paterson, Fred .
BUSINESS STRATEGY AND THE ENVIRONMENT, 2025,
[44]   Going green with the green market and green innovation: building the connection between green entrepreneurship and sustainable development [J].
Soomro, Bahadur Ali ;
Moawad, Nisren Farouk ;
Saraih, Ummi Naiemah ;
Abedelwahed, Nadia A. Abdelmageed ;
Shah, Naimatullah .
KYBERNETES, 2024, 53 (04) :1484-1504
[45]   The employee's perception of psychological safety: construct dimensions, scale development and validation [J].
Wang, Canghong ;
Ning, Yuwen .
BMC PSYCHOLOGY, 2024, 12 (01)
[46]   Green marketing orientation: Conceptualization, scale development and validation [J].
Papadas, Karolos-Konstantinos ;
Avlonitis, George J. ;
Carrigan, Marylyn .
JOURNAL OF BUSINESS RESEARCH, 2017, 80 :236-246
[47]   E-service Quality: Development and Validation of the Scale [J].
Kaur, Baljit ;
Kaur, Jasveen ;
Pandey, Shivendra Kumar ;
Joshi, S. .
GLOBAL BUSINESS REVIEW, 2023, 24 (05) :953-971
[48]   "I WILL SURVIVE" A Construct Validation Study on the Measurement of Sustainable Employability Using Different Age Conceptualizations [J].
Le Blanc, Pascale M. ;
Van der Heijden, Beatrice I. J. M. ;
Van Vuuren, Tinka .
FRONTIERS IN PSYCHOLOGY, 2017, 8
[49]   Whipping into shape: Construct definition, measurement, and validation of directive-achieving leadership in Chinese culture [J].
Chen, Tingting ;
Li, Fuli ;
Leung, Kwok .
ASIA PACIFIC JOURNAL OF MANAGEMENT, 2017, 34 (03) :537-563
[50]   The Influence of Proactive Green Innovation and Reactive Green Innovation on Green Product Development Performance: The Mediation Role of Green Creativity [J].
Chen, Yu-Shan ;
Chang, Tai-Wei ;
Lin, Chun-Yu ;
Lai, Pi-Yu ;
Wang, Kuan-Hung .
SUSTAINABILITY, 2016, 8 (10)