This Is How We Do It: How Perceived Prosocial Impact Offsets Negative Personal Outcomes Associated With Carrying Out Necessary Evils

Necessary evils require employees to psychologically or physically harm others to produce a perceived greater good. Employees can also help others during necessary evils tasks by providing assistance and support to those harmed. Through an inductive, qualitative study of human resources employees' experiences carrying out downsizing, we explore how the perception of helping the person one has harmed relates to the harm-doer's ability to withstand the challenges of having to carry out necessary evils. Our research culminates in a theoretical model showing that (a) seven kinds of stressors were associated with participants' involvement in necessary evils tasks, (b) these stressors triggered a series of negative personal outcomes (negative self-focused emotions, emotional exhaustion, and intention to turnover), and (c) perceived prosocial impacts ameliorated these negative personal outcomes. We discuss the implications our findings for research and practice, address limitations of our study, and offer ideas for future research.