System of Indicators in the Innovation Management: Business Intelligence Applied to Tourism

被引:0
作者
Lozada, Dayana [1 ]
Araque, Francisco [2 ]
Manuel Castillo, Jose [2 ]
Salguero, Alberto [2 ]
Delgado, Cecilia [2 ]
Noda, Marcia [1 ]
Hernandez, Gilberto [3 ]
机构
[1] Univ Holguin, Tourism Studies Ctr, Holguin, Cuba
[2] Univ Granada, ETSIIT, Granada, Spain
[3] Cent Univ Las Villas, Dept Ind Engn, Santa Clara, Cuba
来源
ORGANIZATIONAL, BUSINESS, AND TECHNOLOGICAL ASPECTS OF THE KNOWLEDGE SOCIETY PT II | 2010年 / 112卷
关键词
Information Systems; Data Warehouse; Innovation Management; Balanced Scorecard; Business Intelligence;
D O I
暂无
中图分类号
F [经济];
学科分类号
02 ;
摘要
The work presents an approach to study mechanisms that allows managers the Innovation Management (IM) measurements. It is assumed, as main motivation, the analysis of patterns for the design of an integral system of indicators. A methodology that integrates the thought process, focusing on the Business Intelligence and the Balance Scorecard will be presented. A group of indexes based on the multidimensionality of IM in organizations of the sector of tourism is proposed. To approach this quality it is necessary to contextualize, in the conditions of sectoral operation, the theories, models and systems used in our approach. It has been used intervention methods like experts criteria, consensus search techniques by means of surveys, consultation of documents, and statistical methods such as analysis of the main components.
引用
收藏
页码:336 / +
页数:2
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