Efficient management of electronic mail: a corporate case study

Information overload, and more specifically the overload and associated activity due to the large amount of email received and issued in our organizations, affects business productivity, efficiency, creativity and innovation. This article presents a practical experience of improved email management based on the development of guidelines and tools addressed to creating less mail and more quality, and managing personal and departmental inboxes more efficiently. The project's goals, its implementation through workshops, and the main results achieved are reviewed.