Improving Health Care Accessibility: Strategies and Recommendations

被引：2

作者：

Almorsy, Lamia ^{[1
]}

Khalifa, Mohamed ^{[1
]}

机构：

[1] King Faisal Specialist Hosp & Res Ctr, Jeddah, Saudi Arabia

来源：

UNIFYING THE APPLICATIONS AND FOUNDATIONS OF BIOMEDICAL AND HEALTH INFORMATICS | 2016年 / 226卷

关键词：

Healthcare; Accessibility; Quality Improvement; Hospitals; NO-SHOWS; QUALITY;

D O I：

10.3233/978-1-61499-664-4-187

中图分类号：

R19 [保健组织与事业（卫生事业管理）];

学科分类号：

摘要：

Access time refers to the interval between requesting and actual outpatient appointment. It reflects healthcare accessibility and has a great influence on patient treatment and satisfaction. King Faisal Specialist Hospital and Research Center, Jeddah, Saudi Arabia studied the accessibility to outpatient services in order to develop useful strategies and recommendations for improvement. Utilized, unutilized and no-show appointments were analyzed. It is crucial to manage no-shows and short notice appointment cancellations by preparing a waiting list for those patients who can be called in to an appointment on the same day using an open access policy. An overlapping appointment scheduling model can be useful to minimize patient waiting time and doctor idle time in addition to the sensible use of appointment overbooking that can significantly improve productivity.

引用

页码：187 / 189

页数：3

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