Performance Measurement and Professional Decision making: A Resolvable Conflict?

被引：6

作者：

Moller, Marie Ostergaard ^{[1
]}

Hill, Michael ^{[2
]}

机构：

[1] Aalborg Univ, Dept Polit & Soc, Fibigerstr 5, DK-9200 Aalborg, Denmark

[2] Univ Newcastle, Dept Social Policy, London, England

来源：

HUMAN SERVICE ORGANIZATIONS MANAGEMENT LEADERSHIP & GOVERNANCE | 2021年 / 45卷 / 05期

关键词：

Performance measurement; professional decision making; routinization; MANAGEMENT; ACCOUNTABILITY; INFORMATION; REGIMES; IMPACT;

D O I：

10.1080/23303131.2021.1975861

中图分类号：

C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;

摘要：

Does performance measurement clash with professional decision-making? From a public management perspective, professional decision-making may imply a lack of accountability and self-interested behavior. Performance measurement offers a solution to those concerns. From the professions' point of view, performance management hijacks the autonomy of street-level professionals and contributes to deskilling. We examine an example of such a clash in record keeping in a Danish family center, and we show why and over what professional staff disagree. Results point to the role of managers in securing improvements by changing the record-keeping system to enhance effective professional treatment. This can contribute to a shared rationality among social workers and allied professional staff.

引用

页码：392 / 409

页数：18

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