A new look at factors influencing total quality management failure: work process control or workforce control?

被引：7
作者：
Soltani, Ebrahim [1 ]
Lai, Pei-Chun [1 ]
Phillips, Paul [1 ]
机构：
[1] Natl Pingtung Univ Sci & Technol, Hosp Management, Pingtung, Taiwan
来源：
NEW TECHNOLOGY WORK AND EMPLOYMENT | 2008年 / 23卷 / 1-2期
关键词：
D O I：
10.1111/j.1468-005X.2008.00207.x
中图分类号：
TB18 [人体工程学];
学科分类号：
1201 ;
摘要：
By drawing on multi-case data, there is some evidence to suggest that total quality management (TQM) effectiveness can be viewed as a direct function of the controlling mechanisms that senior managers created prior to TQM implementation. More importantly, control tools of TQM were not used by non-managerial employees, with which they could reduce variability or achieve uniformity; rather, they were regarded as a weapon used by their managers against them.
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页码：125 / 142
页数：18
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