A service model for the construction project life cycle: Bridging services by using information technologies

This paper presents a service model that generalizes the service delivery and service support activities in the construction industry. The model could be used to analyze the relevant service interoperations taking place between companies. The business, service requesters and users are the entry point to the model that consists of the processes such as problem management, incident management, availability management, etc. Furthermore, the model utilities common information and communication technologies like web services, centralized databases and mobile agents so that data of the processes (e.g., the method that a subcontractor used to handle an incident) could be highly reusable, sharable, and searchable. The model, if properly implemented, can bring about a coherent teamwork regardless of the fragmentation and reduce risks, costs and uncertainties.