To gift or not to gift: How providing a memento affects a restaurant magician's tips

被引:6
|
作者
Frank, David G. [1 ]
机构
[1] John F Kennedy High Sch, Bronx, NY 10463 USA
关键词
Tipping; Service; Reciprocity; Restaurant entertainment; Magician; TIPPING BEHAVIOR;
D O I
10.1016/j.ijhm.2019.102368
中图分类号
F [经济];
学科分类号
02 ;
摘要
Tipping is an important source of income for many service workers, who would benefit from a better understanding of things they can do increase their customers' tips. Among the many studies providing such knowledge are two studies reported by Strohmetz et al. (2002), who found that restaurant servers can increase their tips by leaving their customers with free candy at the completion of the dining experience. The current study tests how the "candy gift" effect generalizes for table magicians who leave their customers with a souvenir playing card. Data suggest that a table magician receives more frequent and larger tips when he gives the customer one of the cards from his deck as a memento. This finding suggests that gift effects on tipping are reliable and generalize beyond gifts of candy from waiters and waitresses. Apparently, workers in different areas of the service industry can use a variety of different gifts to create a need for their customers to reciprocate with larger tips.
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页数:3
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