Rules of performance in the nursing home: A grounded theory of nurse-CNA communication

被引：13

作者：

Madden, Connie ^{[1
]}

Clayton, Margaret ^{[1
]}

Canary, Heather E. ^{[2
]}

Towsley, Gail ^{[1
]}

Cloyes, Kristin ^{[1
]}

Lund, Dale ^{[3
]}

机构：

[1] Univ Utah, Coll Nursing, 10 South 2000 East, Salt Lake City, UT 84112 USA

[2] Univ Utah, Dept Commun, 255 S Cent Campus Dr, Salt Lake City, UT 84112 USA

[3] Univ Utah, Dept Family & Consumer Studies, 225 S 1400 East, Salt Lake City, UT 84112 USA

来源：

GERIATRIC NURSING | 2017年 / 38卷 / 05期

关键词：

Communication; Nursing home; Grounded theory; Nurse; Certified Nursing Assistant; PERSON-CENTERED CARE; QUALITY-OF-CARE; CULTURE CHANGE; SETTINGS; IMPROVEMENT; TEAMWORK; BARRIERS;

D O I：

10.1016/j.gerinurse.2016.12.013

中图分类号：

R592 [老年病学]; C [社会科学总论];

学科分类号：

03 ; 0303 ; 100203 ;

摘要：

This study offers an initial theoretical understanding of nurse-CNA communication processes from the perspectives of nurses and CNAs who are providing direct care to residents in nursing homes. A grounded theory approach provided an understanding of nurse-CNA communication process within the complexities of the nursing home setting. Four themes (maintaining information flow, following procedure, fostering collegiality, and showing respect) describe the "rules of performance" that intertwine in nuanced relationships to guide nurse-CNA communication processes. Understanding how these rules of performance guide nurse-CNA communication processes, and how they are positively and negatively influenced, suggests that nurse-CNA communication during direct care of nursing home residents could be improved through policy and education that is specifically designed to be relevant and applicable to direct care providers in the nursing home environment. (C) 2016 Elsevier Inc. All rights reserved.

引用

页码：378 / 384

页数：7

共 34 条

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