Modeling Users' Empowerment in E-Health Systems

被引：7

作者：

Anshari, Muhammad ^{[1
]}

Almunawar, Mohammad Nabil ^{[1
]}

Younis, Mustafa Z. ^{[2
]}

Kisa, Adnan ^{[3
]}

机构：

[1] Univ Brunei Darussalam, Sch Business & Econ, BE-1410 Bandar Seri Begawan, Brunei

[2] Jackson State Univ, Dept Hlth Policy & Management, Jackson, MS 39217 USA

[3] Kristiania Univ Coll, Sch Hlth Sci, N-0152 Oslo, Norway

来源：

SUSTAINABILITY | 2021年 / 13卷 / 23期

关键词：

empowerment; e-health; social networks; healthcare organization; INFORMATION-TECHNOLOGY; CARE; COMMUNICATION; OPPORTUNITIES; MANAGEMENT;

D O I：

10.3390/su132312993

中图分类号：

X [环境科学、安全科学];

学科分类号：

08 ; 0830 ;

摘要：

In conventional e-health initiatives, customers (patients) are mostly perceived as recipients of medical care, where they play little roles in the process of health decision making. Empowerment in e-health enables individuals to access their health data and consult online with medical staff. The proposed concept is intended to improve the existing e-health theory in relation to patient empowerment. The study suggests a model that expands the role of customers (patient) in three dimensions: as an individual health actor, social health agent, and medical partner. This study is theoretically significant because it explores a comprehensive approach of patient empowerment in e-health systems to achieve best practice customer service, establish long-term customer relationships to improve customer satisfaction, and achieve better health literacy of individuals.

引用

页数：18

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