Where horizontal and vertical surveillances meet: Sense-making of US COVID-19 contact-tracing apps during a health crisis

被引:10
作者
Baik, Jeeyun [1 ]
Jang, Eugene [2 ]
机构
[1] Univ Calif Berkeley, Sch Informat, Berkeley, CA USA
[2] Univ Southern Calif, Annenberg Sch Commun & Journalism, Los Angeles, CA 90007 USA
关键词
COVID-19; mobile apps; digital contact tracing; surveillance; privacy; crisis informatics;
D O I
10.1177/20501579221078674
中图分类号
G2 [信息与知识传播];
学科分类号
05 ; 0503 ;
摘要
Analyzing user reviews of seven US digital contact-tracing apps for COVID-19, this article unpacks how the new form of surveillance technology is understood and experienced by individuals during a global health crisis. The findings suggest that the app users felt empowered via self-tracking capacity and expressed community-level care and concerns, including those regarding the marginalized. At the same time, the users were raising doubts over technical effectiveness, navigating varying levels of voluntary choice available, and negotiating privacy concerns depending on the (dis)trust they held of institutional entities behind the governance of the apps. We argue that it is critical to investigate how surveillance technologies are situated across horizontal and vertical relationships in people's everyday lives to fully understand the individual and societal acceptance and/or refusal of the very systems during crises.
引用
收藏
页码:468 / 486
页数:19
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