What drives green advocacy? A case study of leisure farms in Taiwan

被引:43
作者
Wu, Hung-Che [1 ]
Cheng, Ching-Chan [2 ]
机构
[1] Sun Yat Sen Univ, Sch Business, Nanfang Coll, 882 Wenquan Ave, Guangzhou 510970, Guangdong, Peoples R China
[2] Taipei Univ Marine Technol, Dept Food & Beverage Management, 212 Yen Ping N Rd,Sec 9, Taipei 111, Taiwan
关键词
Environmental concern; Green experiential quality; Green experiential satisfaction; Green experiential loyalty; Green advocacy; STRUCTURAL EQUATION MODELS; PERCEIVED PLAYFULNESS; CUSTOMER SATISFACTION; SERVICE QUALITY; EXPERIENTIAL SATISFACTION; BEHAVIORAL INTENTIONS; CORPORATE IMAGE; USER ACCEPTANCE; WEBSITE QUALITY; LOYALTY;
D O I
10.1016/j.jhtm.2017.10.008
中图分类号
F [经济];
学科分类号
02 ;
摘要
The purpose of this study is to test a research model to gain a better understanding of the relationships among environmental concern, green experiential quality, green experiential satisfaction, green experiential loyalty, green perceived flow, green perceived playfulness and green advocacy. The findings are based on a structural equation model analysis of a convenience sample of 483 visitors at Tamarind Ecological Education Leisure Farm in Taichung, Taiwan. The results will assist leisure farm management to develop and implement market-orientated service strategies to increase environmental concern, green experiential quality, green experiential satisfaction and green experiential loyalty, enhance green perceived flow and green perceived playfulness, and increase green advocacy. (c) 2017 The Authors.
引用
收藏
页码:103 / 112
页数:10
相关论文
共 87 条
[1]   The impact of Web quality and playfulness on user acceptance of online retailing [J].
Ahn, Tony ;
Ryu, Seewon ;
Han, Ingoo .
INFORMATION & MANAGEMENT, 2007, 44 (03) :263-275
[2]  
Aiken L.S., 1991, Multiple regression: Testing and interpreting interaction
[3]   Hotel website quality, perceived flow, customer satisfaction and purchase intention [J].
Ali, Faizan .
JOURNAL OF HOSPITALITY AND TOURISM TECHNOLOGY, 2016, 7 (02) :213-228
[4]  
Aman A.H.L., 2012, BRIT J ARTS SOCIAL S, V7, P145, DOI DOI 10.18415/IJMMU.V6I2.706
[5]  
American Hotel and Lodging Association, 2014, AH L GREEN GLOSS
[6]  
Amoroso D.L., 2015, INT J MANAGEMENT, V4, P8
[7]  
[Anonymous], 1981, Social Measurement: Current Issues
[8]  
[Anonymous], 2012, AUST J BASIC APPL SC
[9]   Relationship quality: a critical literature review and research agenda [J].
Athanasopoulou, Pinelopi .
EUROPEAN JOURNAL OF MARKETING, 2009, 43 (5-6) :583-610
[10]  
Athanassopoulos Antreas., 2001, European Journal of Marketing, MCB University Press, V35, P687, DOI [10.1108/03090560110388169, DOI 10.1108/03090560110388169]