Improving Italian Healthcare Service Quality Using Analytic Hierarchy Process Methodology

被引：4

作者：

De Felice, Fabio ^{[2
]}

Petrillo, Antonella ^{[1
]}

机构：

[1] Univ Naples Parthenope, Dept Engn, Ctr Direz,Isola C4-80143 Naples, Naples, Italy

[2] Univ Cassino & Southern Lazio, Dept Civil & Mech Engn, Cassino, FR, Italy

来源：

6TH EUROPEAN CONFERENCE OF THE INTERNATIONAL FEDERATION FOR MEDICAL AND BIOLOGICAL ENGINEERING | 2015年 / 45卷

关键词：

Analytic Hierarchy Process; AHP; Healthcare; Performance; Quality; Decision Support System; Multicriteria decision analysis; DECISION-MAKING; PROCESS AHP;

D O I：

10.1007/978-3-319-11128-5_245

中图分类号：

R318 [生物医学工程];

学科分类号：

0831 ;

摘要：

Nowadays in most of the developed countries, service sector has a considerable portion in employment and this portion is increasing day by day. In addition, service quality of healthcare sector is fairly variable. Measure and enhance the service quality become vital in recent times. There are lots of ways to measure the service quality. In the present paper we propose an integrated model based on Analytic Hierarchy Process (AHP) in order to develop a systematic service quality measurement process.

引用

页码：981 / +

页数：2

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