Towards a City's Systems Integration Model for Smart City Development: A Conceptualization

Smart city development is a response to address the issues of urbanization and need for flexibility and agility in delivering services to citizens. City as a complex system of systems needs to be efficient, inter-operable, and integrated. Thus, similar to systems integration in enterprises, integration of city systems provides flexibility and access to real-time information for creation and delivery of efficient services. In addition, Business Process Change is essential for systems integration in smart city development. Similar to business process change in the private enterprises, there are a number of challenging dimensions in smart city development. This conceptualization research considers a city as a large-scale enterprise and attempts to design a business process centric model for city's systems integration.