Instant messaging: Between the messages

被引：0

作者：

Campbell, JD ^{[1
]}

Stanziola, E ^{[1
]}

Feng, JJ ^{[1
]}

机构：

[1] UMBC, Dept Informat Syst, Baltimore, MD USA

来源：

2003 IEEE INTERNATIONAL CONFERENCE ON SYSTEMS, MAN AND CYBERNETICS, VOLS 1-5, CONFERENCE PROCEEDINGS | 2003年

关键词：

instant messaging; awareness; computer supported cooperative work; CSCW; human-computer interaction; HCI;

D O I：

暂无

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Many studies have examined Instant Messaging server logs containing messages that were sent. Such studies cannot address questions about client activity during message composition because the necessary information is not available at the server. This study examines keystroke level data to understand what is happening between the sending of messages. Sixteen pairs of participants used Instant Messaging to solve a problem. Even though this task was designed to fully involve the participants' attention, only 43% of the time was spent actually typing messages. An average of 12% of that composition time was spent revising text that had already been written, often making substantial changes. These results demonstrate an opportunity for improvement of user interface features to better inform the user about the other person's activity in order to improve the efficiency of message composition.

引用

页码：2193 / 2198

页数：6

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