Evaluation of Outpatient Oncology Services Using Lean Methodology

被引：15

作者：

Belter, Deanna ^{[1
]}

Halsey, Jennifer ^{[1
]}

Severtson, Heidi ^{[1
]}

Fix, Amy ^{[1
]}

Michelfelder, Laura ^{[1
]}

Michalak, Karen ^{[1
]}

Abella, Patty ^{[1
]}

De Ianni, Angela ^{[1
]}

机构：

[1] Aurora W Allis Med Ctr Wisconsin, Aurora, CO USA

来源：

ONCOLOGY NURSING FORUM | 2012年 / 39卷 / 02期

关键词：

D O I：

10.1188/12.ONF.136-140

中图分类号：

R73 [肿瘤学];

学科分类号：

100214 ;

摘要：

After the Lean methodology intervention, average overall patient wait time from arrival to chemotherapy infusion decreased from 88 minutes to 68 minutes. Staff members who implemented the Lean model learned better interdepartmental communication, found new respect for other departments, and saw how working together can bring down barriers to optimal patient care. The streamlined workflow has translated into greater productivity, more patients receiving care because of time saved, and increased patient satisfaction because of decreased wait time. As the number of patients receiving chemotherapy grows, attention to quality and safety, productivity maximization, and improved patient loyalty are paramount to planning for current and future needs. The overall value of Lean for a patient with cancer is a faster turnaround time while cutting out waste and providing chemotherapy in a safe, efficient manner. In turn, patients are provided with more time spent outside of the waiting room. © 2012 by the Oncology Nursing Society.

引用

页码：136 / 140

页数：5