Lessons Learned From Implementation of Postdischarge Telephone Calls at Baylor Health Care System

被引：10

作者：

Cochran, Veronica Y. ^{[1
]}

Blair, Brenda ^{[1
]}

Wissinger, Laurie ^{[1
]}

Nuss, Terri D. ^{[1
]}

机构：

[1] Baylor Hlth Care Syst, Inst Hlth Care Res & Improvement, Dallas, TX 75206 USA

来源：

JOURNAL OF NURSING ADMINISTRATION | 2012年 / 42卷 / 01期

关键词：

RANDOMIZED CONTROLLED-TRIAL; EMERGENCY-DEPARTMENT; HOSPITAL DISCHARGE; HEART-FAILURE; INTERVENTION; SATISFACTION; SUPPORT; HOME;

D O I：

10.1097/NNA.0b013e31823c18c9

中图分类号：

R47 [护理学];

学科分类号：

1011 ;

摘要：

Postdischarge telephone calls can enhance patient satisfaction, outcomes, and care continuity. The authors describe the Dallas-Fort Worth-based Baylor Health Care System standardized process for placing emergency department discharge telephone calls to patients. The metrics and guidelines related to the process as well as lessons learned, models of care, the future state of the postdischarge telephone calls, and findings are discussed.

引用

页码：40 / 46

页数：7

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