Examining Quality, Value, Satisfaction and Trust Dimensions: An Empirical Lens to Understand Health Insurance Systems Actual Usage

被引：10

作者：

Arkorful, Vincent Ekow ^{[1
]}

Lugu, Benjamin Kweku ^{[2
]}

Hammond, Anastasia ^{[3
]}

Basiru, Ibrahim ^{[2
]}

Afriyie, Frederick Appiah ^{[4
]}

Mohajan, Bobita ^{[5
]}

机构：

[1] Hong Kong Baptist Univ, Dept Govt & Int Studies, Kowloon Tong, Kowloon, Hong Kong, Peoples R China

[2] Univ Sci & Technol China, Sch Management, Hefei, Anhui, Peoples R China

[3] Univ Ghana, Dept Psychol, Legon, Accra, Ghana

[4] Zhongnan Univ Econ & Law, Sch Law, Wuhan, Hubei, Peoples R China

[5] Univ Sci & Technol China, Sch Publ Affairs, Hefei, Anhui, Peoples R China

来源：

PUBLIC ORGANIZATION REVIEW | 2021年 / 21卷 / 03期

关键词：

Health insurance; Healthcare quality; Value; Trust and satisfaction; Health insurance use intention; Actual usage; SCHEME; CARE; DETERMINANTS; CONTEXT; SCALE;

D O I：

10.1007/s11115-020-00498-x

中图分类号：

C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;

摘要：

Health insurance policies have become key social policy interventions incepted to extend healthcare to vulnerable populations. In this vein, Ghana devised a health insurance scheme in the year 2003. However, there have been concerns about quality, value, satisfaction and trust regarding healthcare and insurance usage. Using data drawn from 345 participants, our study investigates these dimensions to empirically test their predictive effects on the actual usage of health insurance. Data analysis results using the Structural Equation Modelling technique confirmed these dimensions as predictors of intention and actual usage. Our study delineates the practical, theoretical and policy implications of the study findings.

引用

页码：471 / 489

页数：19

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