Patient satisfaction with conventional and nurse-led telephone follow-up after nasal septal surgery

被引:1
作者
Uppal, S [1 ]
Nadig, S [1 ]
Mielcarek, MW [1 ]
Smith, L [1 ]
Jose, J [1 ]
Coatesworth, AP [1 ]
机构
[1] York Hosp, Dept Otolaryngol Head & Neck Surg, York YO31 8HE, N Yorkshire, England
关键词
D O I
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中图分类号
R5 [内科学];
学科分类号
1002 ; 100201 ;
摘要
The need to bring down costs while maintaining a high standard of care has led to the expansion in the role of nurses in recent years. We present results of an audit of patient satisfaction with conventional and nurse-led telephone follow-up after nasal septal surgery Our results indicate that patient satisfaction with nurse-led telephone follow-up is significantly higher than conventional follow-up (p=0.001, two-tailed). More patients in the conventional follow-up group felt that a follow-up appointment with an ENT doctor was essential compared with the patients in the nurse-led telephone follow-up group (p<0.001, two-tailed). We conclude that nurse-led telephone follow-up avoids unnecessary outpatient appointments, while identifying patients who require further care. It makes more appointment slots available for patients with pressing clinical problems and has the potential to reduce outpatient access times in the NHS.
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页码:835 / 839
页数:5
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