The impact of CEO servant leadership on firm performance in the hospitality industry

被引：90
作者：
Huang, Jun [1 ]
Li, Weiwen [2 ]
Qiu, Canhua [3 ]
Yim, Frederick Hong-kit [4 ]
Wan, Junbao [5 ]
机构：
[1] Southwestern Univ, Sch Econ & Management, Dept Mkt, Chongqing, Peoples R China
[2] Sun Yat Sen Univ, Dept Management, Guangzhou, Guangdong, Peoples R China
[3] Tongji Univ, Dept Management Sci, Sch Econ & Management, Shanghai, Peoples R China
[4] Hong Kong Baptist Univ, Dept Mkt, Kowloon Tong, Hong Kong, Peoples R China
[5] Shanghai Univ Finance & Econ, Sch Int Business Adm, Shanghai, Peoples R China
来源：
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT | 2016年 / 28卷 / 05期
基金：
中国国家自然科学基金;
关键词：
Firm performance; Competitive intensity; CEO servant leadership; Service climate; PROCEDURAL JUSTICE CLIMATE; SERVICE CLIMATE; ANTECEDENTS; MULTILEVEL; ATTITUDES; CUSTOMERS; EMPLOYEES; FRAMEWORK; STRATEGY; BEHAVIOR;
D O I：
10.1108/IJCHM-08-2014-0388
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Purpose - The purpose of this paper is to draw on the theory of servant leadership to examine the influence of chief executive officer (CEO) servant leadership on firm performance in the hospitality industry. It examined the mediating role of the service climate and the moderating role of competitive intensity in the relationship between CEO servant leadership and firm performance. Design/methodology/approach - Multiple regression was used to analyze multi-wave, multi-source data from 92 hotels in China. A moderated path analysis was used to test the moderating effects. Findings - CEO servant leadership positively influenced firm performance via the service climate in the hospitality industry. Competitive intensity strengthened the direct effect of the service climate on firm performance, and the indirect effect of CEO servant leadership on firm performance via service climate. Research limitations/implications - The findings offer managerial insights into CEO succession, service management and human resource management. Originality/value - This is one of the first studies to investigate how and when CEO servant leadership might shape firm outcomes in the hospitality industry. Theoretically, the findings enrich our understanding of how CEO leadership might shape firm-level outcomes.
引用
收藏
页码：945 / 968
页数：24
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