Continuous Transformation of Public-sector Organisations in the Digital Era Emergent Research Forum (ERF)

Public-sector organisations need to continuously transform to retain their legitimacy by meeting their obligations to citizens, central governments, and laws. Digital era brings new challenges for public-sector organisations who historically are slow in adoption of changes. This is significant as policymakers are concerned that unexpected disruptions could take away their governance power. This research in progress aims to clarify how public-sector organisations respond to digital transformation drivers. The literature review and expert interviews highlight that organisations require both existing and novel organisational capabilities to utilise digital technologies in order to respond to transformation drivers. This research highlights the gap related to organisational capabilities for existing and novel organisational forms.