Managing Street-Level Bureaucrats' Performance by Promoting Professional Behavior Through HRM

被引：6

作者：

van Berkel, Rik ^{[1
]}

de Vries, Julia Penning ^{[1
]}

Knies, Eva ^{[1
]}

机构：

[1] Univ Utrecht, Utrecht, Netherlands

来源：

PUBLIC PERSONNEL MANAGEMENT | 2022年 / 51卷 / 02期

关键词：

HRM; professional behavior; performance; public administration; street-level bureaucracy; HUMAN-RESOURCE MANAGEMENT; PUBLIC-SECTOR; DISCRETION; IMPLEMENTATION; DIMENSIONS; MOTIVATION; OUTCOMES; SYSTEMS; IMPACT; POLICY;

D O I：

10.1177/00910260211046554

中图分类号：

F24 [劳动经济];

学科分类号：

020106 ; 020207 ; 1202 ; 120202 ;

摘要：

This article connects human resource management (HRM) research to studies of street-level bureaucracies and public professionals. It investigates the intermediary role of professional behavior in the HRM-individual performance link in the context of public human service organizations. The article hypothesizes that human resources (HR) practices, aimed at enhancing street-level workers' abilities, motivation, and opportunities, strengthen these workers' professional behavior; that professional behavior and individual performance are positively related; and that professional behavior mediates the relationship between HR practices and individual performance. The analysis of findings from a survey study of street-level workers in local welfare agencies implementing welfare-to-work policies in the Netherlands shows support for the mediating role of professional behavior in the HRM-individual performance chain. Based on this evidence, the article concludes that the professional behavior of street-level workers in public human service organizations deserves scrutiny of both HRM scholars and HR practitioners who are interested in promoting the performance of public professionals.

引用

页码：189 / 212

页数：24

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