The Influence of Passengers' Perceived Social Responsibility Efforts on Their Satisfaction in Public-Private-Partnership Urban Rail Transit Projects

被引:3
作者
Cui, Caiyun [1 ]
Liu, Meng [1 ]
Liu, Yong [2 ]
Xia, Bo [3 ]
Skitmore, Martin [4 ]
Han, Guobo [1 ]
机构
[1] North China Inst Sci & Technol, Architectural Engn Coll, Langfang 065201, Peoples R China
[2] Zhejiang Sci Tech Univ, Sch Civil Engn & Architecture, Hangzhou 310018, Peoples R China
[3] Queensland Univ Technol QUT, Sch Built Environm, Brisbane, Qld 4001, Australia
[4] Bond Univ, Fac Soc & Design, Gold Coast 4226, Australia
基金
中国国家自然科学基金;
关键词
social responsibility; perceived quality; perceived value; user satisfaction; public-private partnership; urban rail transit projects; USER SATISFACTION; CUSTOMER SATISFACTION; INFRASTRUCTURE PROJECTS; CONSUMER LOYALTY; SERVICE QUALITY; CORPORATE; PPP; TRANSPORTATION; DETERMINANT; PERCEPTIONS;
D O I
10.3390/su132313108
中图分类号
X [环境科学、安全科学];
学科分类号
08 ; 0830 ;
摘要
With the rapid development of public-private-partnership (PPP) urban rail transit (URT) projects in China, their social responsibility (SR) is considered to provide a useful way of guaranteeing passengers' rights and to help urban sustainable development. However, what remains largely unknown is how passengers' perceptions of the SR effort of such projects' influences their satisfaction. To bridge this knowledge gap, the current study first proposes a conceptual model based on social responsibility and satisfaction theories. Hypotheses are then tested through bootstrapping analysis based on data drawn from a questionnaire survey of 436 residents from three typical PPP URT projects. The results show that the relationship between the passengers' perceived SR effort and their satisfaction with PPP URT projects is sequentially and doubly mediated by perceived quality and perceived value. The findings contribute to the current body of knowledge in social responsibility and user satisfaction by introducing passenger-perceived SR effort as an antecedent factor, and offer valuable practical and managerial implications for the projects' operation management to help promote urban sustainability.
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页数:16
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