PROCESSES MATURITY OF AN ORGANIZATION - CONCEPT AND IMPLEMENTATION

The presented concept of process maturity assessment of an organization has been proposed on the basis of literature studies. The inference is based on inductive procedures and will be verified by empirical studies. The aim of this article is to present the author's concept of process maturity as well as specific conditions of its implementation in an organization. The process maturity proposal consists of three dimensions: strategic, operational and effects. Then for each dimension three areas are indicated. As a result, a complex and multidimensional concept is presented that enables a move from a functional to a process-oriented organization. The level of process maturity is indicated by an assessment of each dimension and area. Altogether there are five levels of process maturity, where the zero level means no maturity and the fifth level is full maturity. In the second part of this paper, attention is paid to the issue of implementation of process maturity. Some recommendations and some operational framework examples are presented as well as key barriers concerned with this project. In terms of value added, the presented concept can be used to assess the maturity of the entire organization, as well as the individual process or process area. Also, the utility and complexity of the proposed model will allow a better understanding of the whole process for decision makers and ensure the controllability of the project of introducing process orientation into an organization. Therefore, this text is addressed to people concerned with practical and theoretical determinants of process maturity.