Black-hole information puzzle: a generic string-inspired approach

Given the insight stemming from string theory, the origin of the black-hole (BH) information puzzle is traced back to the assumption that it is physically meaningful to trace out the density matrix over negative-frequency Hawking particles. Instead, treating them as virtual particles necessarily absorbed by the BH in a manner consistent with the laws of BH thermodynamics, and tracing out the density matrix only over physical BH states, complete evaporation becomes compatible with unitarity.