Kuwaiti hospital patients' continuance intention to use telemedical systems in the wake of the COVID19 pandemic

被引：7

作者：

Almutairi, Ibtisam L. F. H. ^{[1
]}

Alazemi, Bodoor F. ^{[1
]}

Almutairi, Faisal L. F. H. ^{[2
]}

机构：

[1] Publ Author Appl Educ & Training, Div Management, Coll Business Studies, Ardiya, Kuwait

[2] Univ Sains Malaysia, Sch Management Studies, Pinang, Kuwait

来源：

HEALTHCARE TECHNOLOGY LETTERS | 2021年 / 8卷 / 06期

关键词：

INFORMATION-SYSTEMS; HEALTH; MANAGEMENT; ADOPTION; MODEL;

D O I：

10.1049/htl2.12019

中图分类号：

R318 [生物医学工程];

学科分类号：

0831 ;

摘要：

The objective of this study is to investigate factors influencing patients' continuance intention to use telemedicine after the COVID-19 pandemic in the medical sector of Kuwait. To reach this purpose, the updated Delone and Maclean (2003) model was utilized to investigate the aforementioned factors. As such, this research applied quantitative research methods with a sample of 290 participants from patients in Dar Al Shifa Hospital, a private hospital in Kuwait which utilizes telemedical services called 'Sehaty online'. The corresponding data was analyzed using SmartPLS. The findings of this study revealed that information quality and system quality have a positive and significant influence on patient's satisfaction, whereas service quality has an insignificant influence on patient's satisfaction. Also, patients' continuance intention to use telemedicine is found to be significantly impacted by their satisfaction. Furthermore, several limitations of the study, related future research, and recommendations have been discussed.

引用

页码：159 / 168

页数：10

共 42 条

[1] Adoption and Continuance Intention Model of Applying Telemedicine Technology in Digital Games Addiction [J].

Aborujilah, Abdulaziz ;

Nassr, Rasheed Mohammad ;

Al-Othmani, Abdulaleem Z. ;

Husen, Mohd Nizam ;

Long, Zalizah Awang ;

Ali, Nor Azlina ;

Murugan, Vickneshwaran A. L. .

PROCEEDINGS OF THE 2020 14TH INTERNATIONAL CONFERENCE ON UBIQUITOUS INFORMATION MANAGEMENT AND COMMUNICATION (IMCOM), 2020,

[2] Continuance of mHealth services at the bottom of the pyramid: the roles of service quality and trust [J].

Akter, Shahriar ;

Ray, Pradeep ;

D'Ambra, John .

ELECTRONIC MARKETS, 2013, 23 (01) :29-47

[3]

Al-Debei Mutaz M., 2013, International Journal of Business Information Systems, V14, P96

[4]

Alrajawy I., 2018, International Journal of Management and Human Science, V2, P1

[5]

[Anonymous], 2016, METHODOLOGY SOCIAL S

[6] Understanding information systems continuance: An expectation-confirmation model [J].

Bhattacherjee, A .

MIS QUARTERLY, 2001, 25 (03) :351-370

[7]

Chang H.-L., 2017, P INT C EL BUS ICEB, P85

[8] Central or peripheral? Cognition elaboration cues' effect on users' continuance intention of mobile health applications in the developing markets [J].

Chen, Yuan ;

Yang, Lvle ;

Zhang, Min ;

Yang, Jun .

INTERNATIONAL JOURNAL OF MEDICAL INFORMATICS, 2018, 116 :33-45

[9]

Chin W. W., 2010, HDB PARTIAL LEAST SQ, P655, DOI [10.1007/978-3-642-16345-6, DOI 10.1007/978-3-540-32827-8_29]

[10] COMPARISON OF CORRELATED CORRELATIONS [J].

COHEN, A .

STATISTICS IN MEDICINE, 1989, 8 (12) :1485-1495

← 1 2 3 4 5 →